Privacy Policy

1. Introduction

Tax Preparation Courses ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Data Controller: Tax Preparation Courses, 34 Baxters Walk, Malvern WR14 2DY, United Kingdom

Contact: [email protected] | +44 078 8000 8575

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, postal address
• Payment Information: Billing details (processed securely through third-party payment providers)
• Course Information: Progress, assessments, completion status
• Communications: Contact form submissions, support enquiries, feedback
• Professional Information: Job title, company (if voluntarily provided)

2.2 Information Automatically Collected

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent, navigation patterns, course interactions
• Cookies: As detailed in our Cookie Policy

3. How We Use Your Information

We process your personal data for the following purposes:

• Course Delivery: Providing access to courses, tracking progress, issuing completion documentation
• Account Management: Creating and maintaining your account, authentication
• Payment Processing: Processing transactions, issuing receipts and invoices
• Communication: Responding to enquiries, providing support, sending course-related updates
• Improvement: Analysing usage to improve our courses and services
• Marketing: Sending promotional materials (only with your consent, which you can withdraw)
• Legal Compliance: Meeting legal obligations, resolving disputes, enforcing agreements

4. Legal Basis for Processing

We process your data based on:

• Contract: Performance of our contract with you (course delivery)
• Consent: Your explicit consent (marketing communications, certain cookies)
• Legitimate Interests: Our legitimate business interests (analytics, fraud prevention)
• Legal Obligation: Compliance with legal requirements (tax, accounting)

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, email services, hosting providers (under strict data processing agreements)
• Professional Advisors: Lawyers, accountants, auditors (when necessary)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

6. International Transfers

Some of our service providers may be located outside the UK. When transferring data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

7. Data Retention

We retain your personal data only as long as necessary:

• Account Data: Duration of your account plus 6 years (for legal/tax purposes)
• Course Progress: 7 years after completion
• Financial Records: 6 years (HMRC requirement)
• Marketing Data: Until you withdraw consent or 2 years of inactivity

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests or for marketing
• Withdraw Consent: Withdraw consent for consent-based processing
• Complain: Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at [email protected]. We will respond within one month.

9. Security Measures

We implement appropriate technical and organisational measures to protect your data:

• SSL/TLS encryption for data transmission
• Secure password requirements and storage
• Regular security assessments
• Access controls and staff training
• Regular backups with encryption

While we strive to protect your data, no method of transmission over the internet is 100% secure.

10. Cookies and Tracking

We use cookies and similar technologies. For detailed information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

12. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated to users via email where appropriate.

14. Contact and Complaints

Contact Us:
Email: [email protected]
Phone: +44 078 8000 8575
Address: 34 Baxters Walk, Malvern WR14 2DY, United Kingdom

Information Commissioner's Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113